We can guarantee that Truer's sustainable clothing is worth zero returns. If a style or size is not to your taste, we suggest you gift it to someone you know will love it!
Your satisfaction is our priority. If you're not fully satisfied with your purchase, we're here to help. Please review our return policies below.
Eligibility for Returns
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Items must be unused, in their original packaging, and in the same condition as when received.
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Certain products, such as perishables, personalized items, or intimate apparel, may be non-returnable. Please check the product details.
Return Period
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Returns are accepted within 30 days from the date of delivery.
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Requests made after this period will not be eligible for a return.
How to Initiate a Return
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Contact our customer service team at truercustomercare@gmail.com with your order number and reason for return.
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You will receive instructions and a prepaid shipping label (if applicable).
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Pack the item securely and ship it back to us.
Refunds
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Refunds will be issued to your original payment method after we receive and inspect the returned item.
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Refund processing time is typically 7-10 business days.
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Shipping charges are non-refundable unless the return is due to our error.
Exchanges
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To exchange an item, follow the return process and specify the desired replacement.
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Availability of the preferred item will be confirmed before processing the exchange.
Shipping Costs
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Customers are responsible for return shipping unless the item is defective or we made an error.
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We recommend choosing a trackable shipping service.
Damaged or Defective Items
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If your item arrives damaged or defective, contact us immediately with photographs for prompt resolution.
Need Assistance?
For questions or assistance, please contact us at truercustomercare@gmail.com or call on +91 93118 13776