Question 1

What materials are used in Truer India's clothing?

Accepted Answer

Our bamboo clothing features a luxuriously soft fabric that is naturally hypoallergenic, moisture-absorbent, and quick-drying. The fiber is naturally smooth and round without chemical treatment, meaning there are no sharp spurs to irritate the skin. Bamboo can look and feel like silk or very soft cotton. It is 40% more absorbent than even the finest organic cotton, brilliantly wicking moisture away from the skin for extreme comfort. Unlike some materials, our bamboo fabric does not shrink or bag after use when properly cared for. Bamboo fiber fabric is made of 100% bamboo pulp fiber, characterized by good hygroscopicity, excellent permeability, soft feel, ease of straightening and dyeing, and splendid color effect of pigmentation. It is softer than cotton, with a texture similar to a blend of cashmere and silk.

Question 2

How often are items restocked?

Accepted Answer

Short answer: as often as possible. However, shipping timeframes make it difficult to provide a specific date of restock. We do not restock sale merchandise. Those items are final sale.

Question 3

Do your items run true to size?

Accepted Answer

The quick answer — YES! All of our items fit true to size, unless otherwise specified in the product description. We hand measure each product and provide fit details for every style, so be sure to read the details section before buying.

The Dabu dyeing and stitching process can occasionally result in slight variations in garment dimensions especially in our leggings and capri products.  Choosing a larger size than your regular size ensures a comfortable fit and minimizes the risk of any potential tightness or discomfort.

Question 4

What items are dry clean only?

Accepted Answer

Great question! Make the most out of your clothes by taking appropriate care of them. Most of our items can be washed on cold/delicate and laid flat or hung to dry. We’ll let you know in the product description if something is dry clean only. Be sure to review the details for cleaning instructions before purchasing.

Question 5

What size should I order?

Accepted Answer

We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a SPECIFICATIONS and SIZES Guide to help you decide which size would be best for you.
We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions about that product you're checking out, just drop us a line at truercustomercare@gmail.com and we will try to provide any information you need to make your decision!

Question 6

What payment methods are accepted at Truer India?

Accepted Answer

We accept Razorpay, and other UPI methods of payment. We do not accept cash, personal checks, money orders, direct bank transfers, or other forms of payment.

Question 7

Was I charged twice?

Accepted Answer

We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.
 
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 10-12 working days.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

Question 8

Unable to find Cash-On-Delivery?

Accepted Answer

Taking precaution as a first step we currently do not offer a COD option. We would love to add this option once everything becomes normal and serve you with greater service as ever.

Question 9

Can I return or exchange items that were purchased on sale?

Accepted Answer

All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item! View our full Return Policy.(javascript:void(0))

Question 10

I’m in love with something that’s out of stock in my size! What can I do?

Accepted Answer

There is a certain devastation that goes along with finding out that the perfect product you had your heart set on is sold out. However, hope is not lost! We may be able to get them back on request!

Question 11

Do you have any store locations?

Accepted Answer

Yeah, girl… it’s your couch! (Or your kitchen… or the garden… or the elliptical!) We’re an online-only boutique, which means you can shop with us 24/7! Go ahead, get your shop on!

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